Last updated: [07 January 2026]

Company details

This website (the “Site”) is operated by [Legal Entity Name], trading as Uniskins (“Uniskins”, “we”, “us”, “our”).

Registered address: [Address]

Chamber of Commerce / registration number: [KvK/Company No.]

VAT number: [VAT No.]

Email: [Support Email]

Customer service hours: [Days/Times/Timezone]

2. Scope and acceptance

These Terms & Conditions (“Terms”) apply to all orders placed via the Site and to your use of the Site. By accessing the Site or placing an order, you agree to these Terms.

If you do not agree, please do not use the Site or place an order.

3. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to place an order. By ordering, you confirm you are legally capable of entering into a contract.

4. Products and availability

We make reasonable efforts to display product information accurately (including colors). However, screen displays may vary. Product availability may change without notice. We may limit quantities per order or customer.

5. Ordering and contract formation

You place an order by completing checkout and submitting payment.

You will receive an order confirmation email acknowledging receipt.

The purchase contract is formed when we send a shipment confirmation email (or otherwise confirm dispatch).

We may refuse or cancel an order (for example due to suspected fraud, pricing errors, stock issues, or shipping restrictions). If we cancel after payment, we will refund you.

6. Prices, VAT, and duties

Prices are shown in [Currency] and [include/exclude] VAT unless stated otherwise.

For deliveries outside the EU (or where applicable), import duties, taxes, and customs fees may apply and are the customer’s responsibility unless explicitly stated at checkout.

7. Payment

We accept the payment methods displayed at checkout (e.g., iDEAL, credit/debit card, PayPal, Klarna). Payment must be authorized at checkout. We may use fraud-prevention checks and may request additional verification.

8. Shipping and delivery

Delivery options, costs, and estimated timeframes are shown at checkout and in our Shipping Policy. Delivery dates are estimates, not guarantees.

Risk of loss passes to you when the goods are delivered to the delivery address (or collected). If you provide an incorrect address, you may be responsible for re-shipping costs.

9. Right of withdrawal (EU/EEA consumers)

If you are an EU/EEA consumer, you generally have a 14-day right of withdrawal starting from the day you (or a third party you designate) receive the goods.

Important hygiene exception (sealed goods): For products not suitable for return due to health protection or hygiene reasons, the right of withdrawal may be lost if the goods were sealed and you unsealed them after delivery. This applies in particular to underwear or intimate garments where a hygiene seal/strip is removed or packaging is opened in a way that breaks the hygiene seal.

We detail the practical return conditions in the Returns & Refunds Policy (including hygiene requirements). Nothing in these Terms limits mandatory consumer rights.

10. Returns, exchanges, and refunds

Return eligibility, steps, timelines, and refund processing are described in our Returns & Refunds Policy. Refunds are issued to the original payment method unless otherwise required by law.

11. Conformity, defects, and legal warranty (EU)

EU consumers benefit from mandatory legal rights relating to faulty or non-conforming goods (legal guarantee). If your product is defective or not as described, contact us at [Support Email] with your order number and photos where possible.

12. Promotions, discount codes, and gift cards

Discount codes are subject to stated conditions and may be withdrawn at any time. Unless stated, codes cannot be combined and cannot be applied retroactively.

Gift cards/store credit (if offered) are non-refundable except where required by law and may have expiry rules disclosed at issuance.

13. Intellectual property

All content on the Site (logos, product names, designs, text, images) is owned by or licensed to Uniskins and protected by intellectual property laws. You may not use it without our prior written consent.

14. User content (reviews, comments)

If you submit reviews or other content, you grant Uniskins a worldwide, royalty-free license to use, reproduce, and display that content for marketing and operational purposes. You confirm you have rights to what you submit and that it is not unlawful, abusive, or misleading.

We may remove content at our discretion.

15. Liability (to the extent permitted by law)

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Subject to mandatory law:

We are not liable for indirect or consequential losses (e.g., loss of profits).

Our total liability related to an order will not exceed the amount you paid for the relevant product(s).

16. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., carrier disruptions, strikes, severe weather, governmental action, supply interruptions).

17. Privacy

We process personal data as described in our Privacy Policy.

18. Changes to these Terms

We may update these Terms from time to time. The version in force at the time of your order applies to that purchase.

19. Governing law and disputes

These Terms are governed by the laws of [Netherlands / your jurisdiction], without prejudice to mandatory consumer protections in your country of residence.

Disputes may be submitted to the competent court in [City/Country], unless mandatory law provides otherwise. EU consumers may also use an EU Online Dispute Resolution platform (where applicable).

20. Contact

Questions? Email [Support Email].

2) Shipping Policy

Last updated: [DD Month YYYY]

Processing time

Orders are typically processed within [X–Y business days] (excluding weekends/public holidays). During launches or promotions, processing may take longer.

Shipping destinations

We currently ship to: [List countries/regions].

If your country is not available at checkout, we do not currently ship there.

Shipping rates

Shipping fees are shown at checkout and depend on destination and selected service level.

Estimated delivery times

Estimated delivery times are shown at checkout. These are carrier estimates and may vary due to peak periods, customs, or local conditions.

Tracking

If tracking is available for your shipping method, we will email a tracking link once the order ships.

Customs, duties, and taxes

For shipments outside the EU (or where applicable), customs duties/taxes may be charged by local authorities and are the customer’s responsibility unless explicitly stated otherwise at checkout.

Incorrect address / failed delivery

You are responsible for providing a complete and correct delivery address. If a shipment is returned due to an incorrect address or failed delivery attempts, we may charge re-shipping fees.

Lost or damaged packages

If your parcel appears lost or arrives damaged, contact [Support Email] within [X] days of the expected delivery date (lost) or delivery date (damaged) with photos where applicable. We will work with the carrier to investigate and propose a resolution.

3) Returns & Refunds Policy (Underwear / Hygiene Seal)

Last updated: [DD Month YYYY]

Return window

You may request a return within 14 days of receiving your order (EU consumer withdrawal period). Returns must be shipped back within [X] days after your return request is approved/confirmed.

Hygiene conditions (important)

Because Uniskins sells intimate apparel, returns are only accepted if:

The item is unworn, unwashed, and unsoiled

All tags are attached

The hygiene seal/strip is intact and any protective packaging that acts as a hygiene seal is not opened/removed

The item is returned in its original condition and packaging (reasonable handling allowed to inspect size/fit without breaking hygiene requirements)

If the hygiene seal is broken or the item shows signs of wear/use, we may refuse the return (or issue only a partial refund where allowed).

Non-returnable items

Unless required by law, we do not accept returns for:

Items with a broken hygiene seal

Final sale items (if clearly marked at purchase)

Gift cards (if offered)

How to start a return

Email [Support Email] with your order number and the item(s) you want to return.

We will provide return instructions and the return address: [Return Address].

Pack items securely and include [packing slip / order number].

Return shipping costs

If you return due to change of mind/withdrawal: [customer pays / we provide a label for a fee / free returns]

If the product is defective or incorrect: we cover reasonable return shipping costs (or provide another solution).

Refunds

Once we receive and inspect your return, we will notify you of approval or refusal. If approved:

Refunds are issued to the original payment method within [X] business days.

Original shipping fees are [refunded/not refunded] except where required by law.

Exchanges

If you want a different size/color, we recommend returning the item (subject to hygiene conditions) and placing a new order, unless we offer a direct exchange process.

Defective or wrong item

If your item is defective or you received the wrong item, contact [Support Email] within [X] days of delivery with photos. We will arrange a replacement, repair (where possible), or refund in line with mandatory consumer rights.

4) Privacy Policy (GDPR)

Last updated: [DD Month YYYY]

1. Data controller

[Legal Entity Name] (Uniskins) is the data controller for personal data processed through the Site.

Contact: [Support Email] | Address: [Address]

2. Personal data we collect

We may collect:

Identity/contact data (name, email, phone, address)

Order and payment data (order details; payment handled by payment providers—Uniskins typically does not store full card details)

Account data (if you create an account)

Customer support communications

Device/usage data (IP address, browser, pages visited) via cookies/analytics

3. Purposes and legal bases

We process personal data to:

Perform our contract (process orders, deliver products, handle returns)

Comply with legal obligations (tax/accounting)

Pursue legitimate interests (fraud prevention, site security, improving services)

With consent where required (marketing emails, certain cookies)

4. Sharing of data

We share data with service providers necessary to operate the business, such as:

Shopify/website hosting and ecommerce platform providers

Payment processors

Shipping and logistics partners

Email/SMS providers (for order updates and, if subscribed, marketing)

Analytics providers

We require processors to protect your data and use it only for providing services to us.

5. International transfers

Some providers may process data outside the EEA. Where applicable, we use lawful transfer mechanisms (e.g., adequacy decisions or standard contractual clauses).

6. Retention

We keep personal data only as long as needed for the purposes above and to meet legal requirements (e.g., tax record retention).

7. Your rights (EEA/UK)

You may have the right to:

Access, correct, or delete your data

Restrict or object to processing

Data portability

Withdraw consent (for consent-based processing)

Lodge a complaint with your local supervisory authority

To exercise rights, contact [Support Email].

8. Security

We implement appropriate technical and organizational measures to protect your data. No system is 100% secure; please use strong passwords and keep account access confidential.

9. Marketing

If you opt in, we may send marketing messages. You can unsubscribe at any time using the link in emails or by contacting us.

10. Children

Our Site is not intended for children under 16, and we do not knowingly collect their data.

11. Cookies

See our Cookie Policy for details.

5) Cookie Policy

Last updated: [DD Month YYYY]

We use cookies and similar technologies to operate the Site, improve performance, and (where permitted) personalize marketing.

Types of cookies

Strictly necessary: enable core site functions (checkout, security)

Preferences: remember choices (language, region)

Analytics: understand site usage and improve (e.g., aggregated traffic data)

Marketing: measure and optimize ads, and show relevant offers (where enabled)

Managing cookies

You can manage cookie preferences via [cookie banner/settings link name in your theme] and through your browser settings. Blocking certain cookies may affect Site functionality.

6) Payment Policy (Optional standalone page)

Last updated: [DD Month YYYY]

We accept the payment methods shown at checkout. Payments are processed securely by third-party payment providers. Your order may be subject to verification checks. If a charge is reversed (chargeback) without first contacting support, we may restrict future orders pending investigation.

7) Contact / Imprint (Recommended in EU)

Many EU jurisdictions expect an easily accessible “Imprint” or business information page.

Business name: [Legal Entity Name] (Uniskins)

Address: [Address]

Registration: [KvK/Company No.]

VAT: [VAT No.]

Email: [Support Email]